GTC

General Terms and Conditions of Sale

Key points to remember:

  • Secure payment: your bank details are entered directly on our payment provider's secure server, never on www.ederrak.com.
  • Lead times: orders are shipped within 24 to 48 business hours and delivered within 2 to 4 business days in mainland France. Made-to-order products (easel): shipped within 3 business weeks.
  • Shipping costs: vary according to the order amount and the delivery country (details on the Delivery page).
  • Outside the European Union: customs duties and local taxes may be applied by the destination country and are the customer's responsibility.
  • Right of withdrawal: you have 14 days from receipt to return a product; return shipping costs are at your expense.
  • Error on our part: we will provide you with a free return label.
  • Upon delivery: check your parcel in the presence of the carrier and note any anomalies on the delivery slip.

This summary does not replace reading the full general terms and conditions of sale below. For any questions: contact@ederrak.com.

Article 1 - Seller and scope

  • The site www.ederrak.com is published by Auguste Plestant, sole trader (EDERRAK), SIRET 990 673 113 00017, 24 rue des Primevères, 64200 Biarritz, France. VAT not applicable, Article 293 B of the CGI (General Tax Code).
  • These general terms and conditions of sale apply to all orders placed on www.ederrak.com by a consumer.
  • EDERRAK may modify these terms at any time. The applicable terms are those in effect on the day of the order.

Article 2 - Product availability

  • Our offers are valid while stocks last. Stocks are updated daily.
  • Certain products, marked "Pre-order", are made-to-order: their shipping time is indicated on the product page.
  • In the event of unavailability after an order has been placed, we will inform you as soon as possible and offer you a choice of an equivalent product, a new delivery date, or a full refund within a maximum of 14 days.

Article 3 - Price

  • Prices are indicated in euros, including all taxes (VAT not applicable, Article 293 B of the CGI), excluding delivery costs which are indicated before the order is confirmed.
  • EDERRAK may change its prices at any time, but will apply the rates in force at the time of your order.

Article 4 - Payment and security

  • Payment is made by credit card via our secure payment provider, by PayPal, or by bank transfer. Orders paid by bank transfer are validated upon receipt of payment.
  • Payment data is encrypted and never transmitted in plain text. EDERRAK does not have access to your bank details and does not store them.
  • Products remain the property of EDERRAK until full payment of the order has been received.
  • EDERRAK may refuse an order from a customer with whom a payment dispute is ongoing, or request proof of identity as part of anti-fraud checks.

Article 5 - Delivery

  • Orders are shipped from Monday to Friday, excluding public holidays, within 24 to 48 business hours after payment is validated. Made-to-order products (easel) are shipped within 3 business weeks.
  • Indicative delivery times after shipment: 2 to 4 business days in mainland France, Corsica, and Monaco; variable according to destination for the European Union, French Overseas Territories (DOM-TOM), and international.
  • Products are delivered by Chronopost or another carrier to the address provided when ordering. We deliver to France and internationally, except in exceptional cases.
  • For orders outside the European Union, customs duties, import taxes, and any administrative fees are the customer's responsibility and are not included in the displayed price.
  • Upon delivery, check the condition of the parcel. In case of a damaged or opened parcel, or a damaged product, write specific reservations on the delivery slip or refuse the parcel, then contact us within 3 business days at contact@ederrak.com with photos. We will find a solution (replacement or refund).
  • In case of non-receipt, please contact us promptly so we can open an inquiry with the carrier.

Article 6 - Right of withdrawal

  • In accordance with Article L.221-18 of the Consumer Code, you have 14 days from the receipt of your order to exercise your right of withdrawal, without having to justify your reasons.
  • To exercise it, inform us of your decision by email at contact@ederrak.com, then return the product no later than 14 days after notifying us, to the address: EDERRAK, 24 rue des Primevères, 64200 Biarritz, France.
  • The product must be returned complete (accessories, screws, instructions), in a condition that allows it to be resold. Return shipping costs are at your expense.
  • We will refund all sums paid, including initial delivery costs (based on the standard delivery method), no later than 14 days after being informed of your decision. The refund may be deferred until the product is received. If you prefer, we can also offer you an exchange or a store credit.

Article 7 - Warranties

  • All our products are covered by the legal warranty of conformity (Articles L.217-3 et seq. of the Consumer Code) for 2 years from delivery, and the warranty against hidden defects (Articles 1641 et seq. of the Civil Code).
  • In the event of a non-conforming or defective product, contact us at contact@ederrak.com: we will proceed with repair or replacement, or failing that, a refund. Return costs will then be at our expense.
  • Exclusions: normal wear and tear, installation not in accordance with the assembly guide, abnormal use (load exceeding the indicated maximum load, outdoor use of a product intended for indoor use, etc.), or product modification.

Article 8 - Liability

  • EDERRAK cannot be held responsible for non-performance of the contract in the event of force majeure.
  • It is the customer's responsibility to verify that the mounting support (wall, partition) is suitable for the product and the intended load, by following the provided assembly guide.

Article 9 - Personal data

The data collected during your order is necessary for its processing. You have the right to access, rectify, erase, limit, oppose, and port your data. To learn more, consult our legal notice and our data protection policy.

Article 10 - Disputes and mediation

  • These terms are subject to French law. In the event of a dispute, we invite you to contact us first to find an amicable solution.
  • Failing an agreement, you may use a consumer mediator free of charge, in accordance with Article L.612-1 of the Consumer Code. Failing an amicable resolution, the French courts shall have jurisdiction.

Article 11 - Contacting us

  • By email: contact@ederrak.com, we respond during the day on weekdays.
  • By phone: +33 (0)6 28 47 41 13, from Monday to Friday, 9:00 AM to 12:30 PM and 2:00 PM to 5:30 PM.
  • By mail: EDERRAK, 24 rue des Primevères, 64200 Biarritz, France.